Refunds & Returns Policy – Digital Products

Planthatevent Refunds & Returns Policy

Thank you for shopping with us! Please take a moment to read our Refunds & Returns Policy for digital products.

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✅ Australian Consumer Law

Our digital products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. If the product fails to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the product repaired or replaced.

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💻 Digital Products

As our products are delivered electronically (such as templates, toolkits, and downloadable files), please note:

• Once your purchase is confirmed, you will receive immediate access to download your files.

• We recommend you save a backup copy after download.

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❌ Change of Mind

Because our products are digital, we do not offer refunds if you change your mind, made a mistake in your order, or did not read the product description in full before purchasing.

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🔄 Refunds, Replacements & Support

You are entitled to a refund, replacement, or repair if your digital product:

• is faulty, corrupted, or cannot be accessed/downloaded,

• does not match the description provided,

• or is not fit for the stated purpose.

If you experience any issues, please contact us within 14 days of purchase at Planthatevent on Shopify with your order details. We will work with you promptly to resolve the problem.

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📬 Contact Us

If you have any questions about our Refunds & Returns Policy, please reach out at:
Shopify – Planthatevent